The concept of process improvement has been around for quite a while. Many methods have been defined to conduct and pursue improvement. Then why isn’t everyone already an expert at it? We seem to never lack “improvement” content as if it’s fresh, and exciting-which it’s not. Maybe that’s because so much of what’s been espoused hasn’t worked. But why? Hillel Glazer examines several long-held assumptions about process improvement, proposes plausible flaws, and reveals new levels of understanding that have allowed breakthroughs in performance. Hillel looks at what happens when there’s too much focus on practices, when the underlying principles aren’t honored, and when basic values aren’t internalized. We see too much arguing over practices instead of working towards results; worrying about “compliance” instead of moving forward. What’s the relationship between values, principles, and practices, and why does it matter? Hillel explains it all in this compelling, entertaining session.