Guarantee & Policies

Course registration info, our commitment to your privacy, and general terms and conditions

All courses carry AgileSparks’s Guarantee of 100% Satisfaction:

AgileSparks provides an unsurpassed training experience. If for any reason you are not satisfied with the program, simply notify the instructor or registrar of your intent to withdraw from the program prior to the first morning break, turn in your course materials and receive a 100% refund. If at the end of the program day, you are unsatisfied with the program, we will credit your tuition towards a future program of your choice.

Payment Policy:

Payment is required at time of registration. Approved forms of payment include a credit card or a company purchase order.

Courses are available as onsite training:

All courses are available as onsite training at your location. On-site options can be very cost effective. Contact us to learn more.

Substitution & Cancellation Policy:

If a change needs to be made to your public course registration (cancel, transfer, or substitution) AgileSparks must receive written notice via email at customerservice@AgileSparks.com . If a cancel or transfer request is made less than 21 days prior to the class start date, payment will still be due, no refunds will be issued and you will be charged a $200 change fee. Your paid tuition will be available for one year to be used as a credit towards another course of equal value; only one reenrollment opportunity is allowed. Failure to attend the course without written notification will result in forfeiture of the full course price. Student substitutions may be made at any time prior to the start of class free of charge. If AgileSparks is forced to cancel a course for any reason, liability is limited to the registration fee only. If you have questions or concerns, please contact customerservice@AgileSparks.com or call our office in your region (see list of our offices https://www.agilesparks.com/contact-us/).

In certain situations, AgileSparks may not have the required enrollment to hold a course as scheduled. We do our best to confirm every class, but our main mission is to provide students with the skills and knowledge to have a positive impact on their work performance. Based on this, should there be a cancellation for a class you are enrolled in, You will be notified during this process and have the ability to work with an AgileSparks representative regarding alternate options.

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